Websites engineered in the open.

Effective Date: April 2026

1. Introduction

This Privacy Policy explains how Pumba Software Solutions ("we", "us", "our") collects, uses, stores, and protects personal information when you visit our website, contact us, or use our services.

We are committed to protecting your privacy and handling your information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

• Name and contact details you provide to us
• Information submitted through contact forms
• Details about your enquiry, business, or requested services
• Billing or invoice information where applicable
• Technical information such as IP address, browser type, device information, and website usage data
• Cookie and tracking data collected through analytics or advertising tools

We only collect information reasonably necessary for providing our services and operating our website.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Provide quotes and services
• Communicate regarding ongoing projects or support
• Process invoices and payments
• Improve our website, services, and customer experience
• Monitor website performance and analytics
• Deliver relevant advertising and remarketing campaigns where permitted

We do not sell your personal data to third parties.

4. Lawful Basis for Processing

Under UK GDPR, we process personal information on one or more of the following legal bases:

• Consent
• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations

Where consent is required, such as for certain cookies or marketing technologies, you may withdraw consent at any time.

5. Cookies and Advertising Technologies

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and support advertising activities.

We may use services including:

• Google Ads
• Google Analytics
• Google remarketing technologies

These services may collect information about your interaction with our website and may use cookies to display advertisements on third-party websites based on previous visits to our site.

You can control or disable cookies through your browser settings. You may also manage advertising preferences through Google's Ads Settings.

Where legally required, cookie consent will be requested before non-essential cookies are used.

6. Third-Party Services

We may share limited information with trusted third-party providers where necessary to operate our business and services, including:

• Website hosting providers
• Analytics providers
• Advertising platforms
• Payment processors
• Email or communication platforms

These third parties process information according to their own privacy policies and security practices.

Some providers may process data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Providing services
• Responding to enquiries
• Maintaining business records
• Meeting legal, accounting, or tax obligations
• Resolving disputes

Data that is no longer required may be securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.

However, no online system or method of transmission can be guaranteed completely secure.

9. Your Rights

Under applicable data protection laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to certain processing activities
• Withdraw consent where processing relies on consent
• Request transfer of your data where applicable

To exercise any of these rights, please contact us using the Contact Us section of this website.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us section of this website.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page, and continued use of our website or services after changes are published may constitute acceptance of the updated policy.

Effective Date: April 2026

1. Agreement to These Terms

These Terms of Service ("Terms") govern your relationship with Pumba Software Solutions ("we", "us", "our") when you purchase, commission, or use any website, SEO, advertising, or related digital services provided by us.

By approving a quote, paying a deposit or invoice, requesting work to begin, or using any deliverables provided by us, you agree to these Terms.

All services are provided on a business-to-business basis unless explicitly agreed otherwise in writing.

If you do not agree to these Terms, you must not use our services.

2. Services

Services may include, but are not limited to:

• Website design and development
• Website deployment and setup
• Search Engine Optimisation (SEO)
• Google Ads monitoring and keyword recommendations
• Hosting assistance
• General website consulting and support

The exact scope of work will be outlined within your quote, invoice, proposal, or written agreement ("Agreement Details").

Unless otherwise stated, standard website packages include:

• One custom-built website
• Up to ten (10) unique pages including the homepage

Additional pages requested outside the agreed scope will be charged at £149 per additional page unless otherwise agreed in writing.

We aim to complete most website projects within approximately one (1) to four (4) weeks depending on project complexity, communication speed, and client response times. Timeframes provided are estimates only and are not guaranteed delivery deadlines.

3. Client Responsibilities

You agree to:

• Provide accurate information, assets, branding, text, images, and account access reasonably required for us to complete the work
• Respond to requests for feedback or approval within a reasonable timeframe
• Ensure you own or have permission to use any materials supplied to us
• Keep login credentials and account information secure
• Maintain backups where appropriate once the project has been delivered

Any delays caused by missing content, delayed responses, or lack of access may extend project timelines.

Where project delays significantly alter the original workload or scope, additional charges may apply.

4. Fees, Payment, and Non-Refund Policy

All invoices must be paid within seven (7) calendar days of the invoice issue date unless otherwise agreed in writing.

Work will generally begin once payment, deposit, or written approval has been received.

Due to the bespoke and time-based nature of digital services, all payments, deposits, setup fees, onboarding fees, and retainers are non-refundable once work has commenced.

Work shall be deemed commenced upon any project-related activity including but not limited to:

• Planning
• Research
• Consultation
• SEO analysis
• Website design
• Development
• Hosting configuration
• Content preparation
• Domain setup
• Advertising preparation

Cancellation of a project after work has commenced does not remove the client's obligation to pay for completed work, partially completed work, agreed milestones, active billing periods, or work already scheduled.

Chargebacks or payment disputes must not be initiated without first providing written notice and allowing a reasonable opportunity for resolution.

Failure to pay invoices may result in suspension of services, removal of hosting access, withholding of deliverables, or termination of the project.

5. SEO and Advertising Services

SEO services are provided on an ongoing monthly basis at £75 per month unless otherwise agreed.

This service may include:

• Monitoring keywords and search visibility
• Reviewing website SEO performance
• Providing keyword suggestions
• Making reasonable SEO adjustments where appropriate
• Monitoring Google Ads campaigns where applicable

SEO services are advisory and optimisation-based only.

No rankings, traffic levels, enquiries, conversions, revenue increases, or business results are guaranteed.

Search engine algorithms, advertising platforms, competitors, and market conditions are outside of our control.

Where advertising budgets are discussed, the client acknowledges that advertising spend is separate from our management fee of £75 per month. For example, if a client provides £150 for advertising, the majority may be allocated directly toward advertising platform costs rather than retained by us.

Unless otherwise agreed, SEO services continue on a rolling monthly basis and may be cancelled by either party with thirty (30) days written notice.

6. Hosting and Domains

Domain connection is provided at no additional charge.

Free hosting may be included for a limited period where stated in the Agreement Details. For example, if hosting began on 14 March 2026, free hosting would continue until 14 March 2027.

After the free hosting period expires, hosting may continue through us at a rate of £9.99 per month unless otherwise agreed.

Alternatively, clients may request access to their website source files and website setup in order to host the website independently.

Where hosting is arranged through us, websites are deployed using Cloudflare. We do not guarantee continuous uptime or availability, because hosting is provided through Cloudflare's services rather than under our sole control.

When hosting-related downtime or disruption occurs, we will make reasonable efforts to investigate the issue, contact Cloudflare where appropriate, and work with the client to resolve it.

Unless explicitly agreed otherwise, we are not responsible for third-party outages, registrar issues, hosting provider failures, DNS issues, email delivery problems, or platform policy changes.

We reserve the right to suspend hosting services for overdue invoices or breaches of these Terms.

7. Maintenance and Ongoing Support

No ongoing monthly maintenance fees are charged as standard unless:

• The client continues with hosting services through us
• The client subscribes to SEO services
• Additional support or maintenance is separately agreed

Any future changes, redesigns, edits, or additional functionality requested after project completion may be quoted separately.

8. Revisions and Acceptance

Revision rounds, amendments, and included changes are limited to what is reasonably included within the agreed project scope.

Excessive revisions, redesigns, or changes in direction outside the original agreement may incur additional charges.

A project may be considered accepted where:

• The client provides written approval
• The website is published live
• The website is used commercially
• No material objections are raised within a reasonable period after delivery

9. Intellectual Property

Ownership or usage rights to the completed custom website work will transfer to the client once all outstanding invoices relating to the project have been paid in full.

We retain ownership of any pre-existing systems, frameworks, templates, processes, tools, scripts, or reusable internal assets used during development unless otherwise agreed.

The client retains ownership of materials they provide to us.

The client grants us permission to display completed work within our portfolio, social media, or promotional materials unless the client requests otherwise in writing before project completion.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Loss of profits
• Loss of revenue
• Loss of business opportunity
• Loss of data
• Loss of goodwill
• Indirect or consequential damages

Our total liability relating to any project or service shall not exceed the total amount paid to us for the relevant project within the twelve (12) months preceding the claim.

Nothing within these Terms excludes liability where exclusion is prohibited by law.

11. Termination

We reserve the right to suspend or terminate services immediately where:

• Invoices remain unpaid
• Abuse, harassment, or unreasonable conduct occurs
• The client breaches these Terms
• Continued work becomes commercially impractical

Termination does not remove any obligation to pay outstanding fees for completed or partially completed work.

Any clauses intended to survive termination, including payment obligations, intellectual property protections, liability limitations, and indemnities, shall continue after termination.

12. Confidentiality

We will take reasonable steps to keep confidential information provided by the client private and only use it for the purpose of delivering the agreed services unless disclosure is required by law.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time.

The version in effect at the time the project, invoice, or agreement was accepted shall apply unless otherwise agreed in writing.

15. Contact

For questions regarding these Terms or services provided by Pumba Software Solutions, please contact us through the Contact Us section of our website.